Refund & Cancellation policy

1. Overview

At Bella Voste, we strive to ensure customer satisfaction with every purchase. This policy outlines the terms for refunds and cancellations.

2. Cancellation Policy

  • You may cancel your order within 24 hours of placing it. To do so, please contact our customer service at [Insert Email or Phone Number].
  • If your order has already been processed or shipped, it cannot be canceled.

3. Refund Policy

  • Eligible Items: We accept returns for unused and unopened products within 30 days of the delivery date.
  • Non-Eligible Items: Certain products, such as those that are opened or used, cannot be returned for hygiene reasons.

4. How to Request a Refund

To initiate a refund, please follow these steps:

  1. Contact our customer service at [Insert Email or Phone Number] with your order number and reason for the return.
  2. Pack the item securely in its original packaging, if possible.
  3. Ship the item back to us at the address provided by our customer service.

5. Refund Process

  • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will be applied to your original payment method within a certain number of days, depending on your bank.

6. Shipping Costs

  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

7. Contact Us

If you have any questions about our Refund and Cancellation Policy, please contact us at:

  • Email: [Insert Email]
  • Phone: [Insert Phone Number]